Política de envío
1. Where We Ship
We currently ship to:
- Ireland
- Northern Ireland
- Selected European countries
Available destinations and shipping costs will be displayed at checkout.
If your country is not available at checkout, please contact us before placing an order.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of unusually high demand, promotions, or holidays, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
3. Delivery Times
Estimated delivery times depend on your location and the fulfilment method used.
Ireland
Estimated delivery: 3–8 business days after dispatch.
Northern Ireland
Estimated delivery: 3–8 business days after dispatch.
European Union
Estimated delivery: 5–12 business days after dispatch.
These are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer because of circumstances outside our reasonable control, including carrier delays, weather, customs procedures, strikes, or other transportation disruptions.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotional shipping rates or free shipping on selected products or orders.
If free shipping is offered, the applicable terms will be displayed on the website or at checkout.
5. Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Please ensure that the delivery address provided at checkout is accurate.
6. Delivery Delays
Occasionally, deliveries may take longer than the estimated timeframe.
If your order has not arrived within the expected delivery window, please contact us with your order number so that we can investigate.
We will work with the relevant carrier or fulfilment provider to locate delayed shipments where possible.
7. Incorrect Delivery Information
Customers are responsible for providing an accurate delivery address at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery.
Additional delivery charges may apply where permitted by law.
This does not affect your statutory consumer rights.
8. Lost or Damaged Parcels
If your parcel appears to have been damaged during delivery, please contact us as soon as reasonably possible.
Where appropriate, we may ask for photographs of the packaging and product to help us investigate the issue with the carrier or fulfilment provider.
If an order is confirmed to have been lost in transit, we will work with the carrier and provide an appropriate remedy in accordance with applicable consumer law.
9. International Orders and Customs
Orders shipped outside Ireland may be subject to customs procedures, duties, taxes, or other charges depending on the destination and applicable law.
Where applicable, these charges will be communicated to the customer before or during checkout.
Customers should not assume that customs charges are included in the advertised product price unless explicitly stated.
10. Pre-Orders and Out-of-Stock Products
If a product is available for pre-order or has a delayed dispatch date, this will be indicated on the relevant product page.
If an order contains multiple products with different dispatch dates, we may ship items separately where appropriate.
11. Shipping From Different Locations
Some products may be fulfilled from different warehouses or suppliers.
As a result, items purchased together may occasionally arrive in separate packages and at different times.
You will not be charged additional shipping simply because your order is dispatched in multiple packages unless this was clearly stated at checkout.
12. Delivery Estimates and Consumer Rights
The delivery estimates provided on our website are intended as guidance.
Nothing in this Shipping Policy limits your statutory rights under Irish or applicable EU consumer law.
Where a delivery does not occur within the legally required timeframe or within an expressly agreed timeframe, you may have additional rights under applicable consumer law.