Política de reembolso

1. 14-Day Right of Withdrawal

If you purchase a product from our website as a consumer, you generally have the right to withdraw from your purchase within 14 days, without providing a reason.

The 14-day withdrawal period begins on the day you, or a person you have authorised to receive the goods, physically receives the last item in your order.

To exercise your right of withdrawal, you must notify us within this 14-day period.

You can begin your return or cancellation request through your customer account:

Start a Return or Cancellation Request

Alternatively, you may contact us using the details provided at the bottom of this policy.

2. Returning Your Item

After notifying us that you wish to withdraw from your purchase, you must send the goods back to us within 14 days of notifying us.

The product should be returned with reasonable care and should not have been handled beyond what is necessary to establish its nature, characteristics and functioning.

You may be responsible for any diminished value resulting from handling beyond what would reasonably be permitted when inspecting the product.

Where possible, please return the product in its original packaging and include all accessories, components and documentation supplied with the product.

3. Return Shipping Costs

For a return made because you have simply changed your mind during the 14-day withdrawal period, you are generally responsible for the direct cost of returning the goods to us, unless:

The product is faulty or does not conform to the contract;
We sent you the wrong product;
The product was damaged before you received it; or
We have otherwise agreed to cover the return cost.

Where a product is large or difficult to transport, we will provide information about applicable return costs where required by law.

4. Refunds

Once you validly exercise your right of withdrawal, we will refund the payments we have received from you, including the cost of standard delivery.

If you selected a more expensive delivery option than the least expensive standard delivery option we offered, we are not required to refund the additional amount resulting from your choice of premium delivery.

We will issue your refund without undue delay and normally no later than 14 days after we are informed of your cancellation.

However, where goods are being returned, we may delay the refund until:

We have received the returned goods; or
You provide evidence that you have sent the goods back,

whichever occurs first.

Refunds will normally be made using the same payment method used for the original purchase, unless you agree to another method.

We will not charge you a fee for processing an eligible refund.

5. Faulty, Damaged or Incorrect Products

Your statutory consumer rights are separate from the 14-day change-of-mind withdrawal period.

If your product is faulty, damaged, not as described, or otherwise does not conform to the sales contract, please contact us as soon as possible.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

We will cover reasonable return costs where you are returning a product because it is faulty, damaged, incorrect or otherwise does not conform to the contract.

Please do not return a faulty or damaged product without first contacting us unless we have instructed you to do so.

6. Products Excluded From the Right of Withdrawal

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exemption applies.

Examples may include:

Products made to your specifications or clearly personalised for you;
Products which, for health or hygiene reasons, are not suitable for return where their protective seal has been broken;
Products which become unsuitable for return due to their nature after delivery;
Other products or circumstances specifically excluded under applicable consumer law.

These exemptions do not remove your rights regarding faulty, damaged or incorrectly supplied products.

7. Condition of Returned Products

You have the right to inspect a product in a reasonable manner to establish its nature, characteristics and functioning.

If a product has been handled beyond what is reasonably necessary for this purpose and its value has consequently been diminished, we may be entitled to account for that diminished value in accordance with applicable law.

For this reason, please take reasonable care when inspecting and repackaging returned products.

8. How to Start a Return or Cancellation

To request a return or exercise your right of withdrawal, please visit your customer account:

Start a Return or Cancellation Request

Please provide:

Your order number;
The product(s) you wish to return;
The reason for the return, where applicable; and
Any other information reasonably required to process your request.

You may also contact us directly:

[PupMental]
Email: [Luke.Murphy06@hotmail.com]
Address: [43 Rockfield Park]

9. Exchanges

We do not currently offer direct product exchanges.

If you wish to purchase a different product, you may return the original product where you have a legal right to do so and place a new order separately.

10. Refunds and Your Statutory Rights

Nothing in this policy is intended to limit, exclude or replace any statutory rights you have under Irish or European Union consumer law.

If there is a conflict between this policy and a mandatory consumer protection law applicable to your purchase, the applicable law will take precedence.

For further information about consumer rights in Ireland, you can consult the Competition and Consumer Protection Commission (CCPC).