Terms of service
By using our website or placing an order, you agree to these Terms of Service.
1. About Us
This website is operated by [PUPMENTAL], trading as [PupMental].
Business address: [43 Rockfield park]
Email: [Luke.Murphy06@Hotmail.com]
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activity.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of the website.
- Copy, reproduce, or commercially exploit our website or content without permission.
We reserve the right to restrict or terminate access where reasonably necessary to protect our website, business, customers, or other users.
3. Products
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, and other information on our website are accurate.
However, minor variations may occur between product photographs and the actual product, including differences caused by lighting, manufacturing processes, or screen settings.
Products are subject to availability.
We reserve the right to correct obvious errors in product information or pricing.
Nothing in these Terms affects your statutory consumer rights.
4. Orders
When you place an order, you are making an offer to purchase the products selected.
After placing your order, you will normally receive an order confirmation by email.
An order is not guaranteed to be accepted if, for example:
- The product is unavailable.
- There is an obvious pricing or product-information error.
- We reasonably suspect fraudulent activity.
- We are unable to fulfil the order.
If we cannot fulfil an order after payment has been taken, we will provide an appropriate refund.
5. Prices and Payment
All prices displayed on our website will be shown in euros unless otherwise stated.
Where applicable, prices will include VAT and other legally required charges.
Payment must be successfully completed before an order can be processed.
We use third-party payment providers to process payments. We do not normally have access to your full payment-card details.
6. Shipping and Delivery
We aim to process and dispatch orders within the timeframe stated on the relevant product or shipping page.
Estimated delivery times are provided as estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, strikes, or other disruptions.
If your order is significantly delayed, please contact us so that we can investigate the shipment.
For international orders, additional customs duties, taxes, or charges may apply where required by law. Any such charges will be communicated where applicable.
7. Cancellation and Returns
Our Returns & Refunds Policy explains how cancellations, returns, and refunds are handled.
Consumers in Ireland and the EU have statutory consumer rights that apply to many online purchases, including applicable rights to cancel distance contracts.
Nothing in these Terms limits or excludes any statutory consumer rights.
8. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, or materially different from what you ordered, please contact us.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, refund, or another appropriate remedy.
We may request photographs or other reasonable information to help us investigate a reported issue.
Nothing in these Terms limits your statutory rights relating to faulty or defective goods.
9. Product Safety
Our products are intended to be used only for their stated purpose.
Pet products should be used responsibly and in accordance with any instructions or warnings supplied with the product.
Pets should be appropriately supervised when using toys, shelters, accessories, or other products where supervision may be necessary.
We are not responsible for damage caused by misuse, modification, improper assembly, failure to follow supplied instructions, or use outside the intended purpose, except where liability cannot legally be excluded or limited.
10. Intellectual Property
Unless otherwise stated, all content on this website, including our:
- Logo
- Brand name
- Product descriptions
- Photographs
- Graphics
- Website design
- Text
- Videos
is owned by or licensed to [PupMental].
You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.
11. User Reviews and Content
If you submit a review, photograph, video, comment, or other content to us, you confirm that you have the right to provide that content.
By submitting content, you grant us permission to use, reproduce, display, and publish it for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, abusive, misleading, defamatory, discriminatory, or otherwise inappropriate.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the content, availability, security, or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
13. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other legitimate business purposes.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to that, we will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
15. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government actions, telecommunications failures, or other similar events.
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
16. Privacy
Our Privacy Policy explains how we collect, use, store, and protect personal information.
[LINK TO PRIVACY POLICY]
17. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase will generally be the version in effect when your order is placed, unless a change is required by law.
The latest version will always be made available on our website.
18. Governing Law
These Terms are governed by the laws of Ireland.
If you are a consumer living elsewhere in the European Union, nothing in these Terms removes any mandatory consumer protections that apply to you under the law of your country of residence.
19. Contact
If you have questions about these Terms, an order, a product, or our services, please contact us:
[PupMental]
Email: [Luke.Murphy06@Hotmail.com]
Address: [43 Rockfield Park]